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Utilities Billing Frequently Asked Questions
Where are you located?
City Hall
What are your hours of operation? Lobby: Monday - Friday from 8:00 to 5:00 Drive-Thru: Monday - Friday from 7:30 to 4:00
How is my bill calculated? Residential User - Water will be charged based on the monthly consumption of water usage as follows: Consumption of 0-2000 gallons is a $14.62 flat fee. Consumption greater than 2,000 gallons is $1.13 per 1,000 gallons.
Commercial User - Water will be charged based on the monthly consumption of water as follows: Consumption of 0-2,000 gallons, please see Table "A". Consumption of 2,000 to 15,000 gallons is $1.34 per 1,000 gallons. Consumption greater than 15,000 gallons $1.53 per 1,000 gallons.
Multi - Family Units, Trailer Parks - With master meter service, water will be charged as follows: Consumption of 0-2,000 gallons is a $14.62 flat fee. Consumption grater than 2000 gallons $1.13 per 1,000 gallons.
Who can I talk to about a complaint? Phone 956-361-3833 Ext. 214
What is the phone number if I have a water line break and it is during regular, business hours? Phone 956-399-1241
What is the phone number if I have a water line break and it is after 5:00 PM? Phone 956-361-3800 or 956-399-1241
Why is my water turned off? This sometimes happens when city personnel have to make emergency repairs to the water system. City staff will try to notify citizens that will be effected in advance, but sometimes this is not possible.
Why is my water rusty or brown when I first turn it on? This can be caused due to old galvanized pipes on the customer’s property or due to city crews performing maintenance on the water system main lines. Running the faucet for a few minutes should take care of this problem. If problem still exists please call Utilities Department at 361-3833, ext. 214.
When I open my faucet, why does the water smell? This is not the water. This sometimes occurs when the running water forces odors out of the trap under the sink. Running hot water with bleach down the drain should eliminate these odors.
Why does my water pressure change? Water pressure varies depending on elevation. The City of San Benito provides pressure using an elevated storage tank (water tower). Periodically city crews open and close valves in the system which result in fluctuation of pressure.
What should I do if I notice a water leak? We would greatly appreciate if you would notify us at (956)361-3833, ext. 214, so we can correct the problem.
I noticed my water bill is high. Can someone come out and check my meter reading? Yes, we would be happy to. You can contact us at (956)361-3833, ext.214. Monday- Friday 8:00 To 5:00
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