Show All Answers

1. When is my bill due?

If your account begins with 01-07, your due date is every 25th of the month.
If your account begins with 08-15, your due date is every 5th of the month.
If your account begins with 16-23, your due date is every 15th of the month. www.paymentus.com

2. What are the fees to re-instate services after a cutoff?

To re-instate services, you will need to pay the re-connect fee, past due balance and a deposit upgrade if not up to date with current rates in effect (Ordinance 2409F>Section A-3)

3. What happens if I don't pay the re-connect fee after a cutoff?

After a cutoff takes place, the customer has 5 business days to pay the re-connect fee, past due balance, and deposit upgrade (if applicable). After the 5th business day, the meter is removed from the service address and the fee to re-instate services is now $50.00 plus the past due balance on the account and deposit upgrade if applicable.

4. How do I dispute my water consumption?

You can call us at (956) 361-3800, or  you can come by in person to the Business Office and speak to a Business Office representative.

5. How do I report a meter leak?

Please contact the Utility Billing department at (956) 361-3800 or email us at UtilitiesNotify@cityofsanbenito.com to report the issue. Report Water Problems

6. Where do I mail my water bill payment?

Attention Water Department
485 North Sam Houston
San Benito, Texas 78586

Please mail in advance prior to billing date to prevent disruption of services.